Incident Management Software

In 1998 Barnes & Noble wanted an internal system for tracking and reporting issues for their internal IT systems.

This was a web based reporting tool used internally to capture bugs and comments for the projects we were releasing.

Users were able to easily capture issues from their desktops using the web browser as opposed to documenting on paper or email. This allowed developers to use the captured data to triage issues.

The site was implemented in classic ASP using SQL Server 6.5 as the back-end. This was my introduction into web programming using a scripting language. I really enjoyed it and was extremely excited when I say that just pushing out a new .asp page and hitting F5 in the browser was all it took to see the changes.